Delighted — the NPS tool a generation of teams ran on — was shut down in June 2026 by its acquirer. The surviving platforms charge $50–99+ per month with tight quotas. This kit is the other path: the migration checklist that saves your history, NPS/CSAT/CES templates in six languages, five distribution recipes and a dashboard starter — running on the helpdesk, mailbox and spreadsheet you already pay for. One payment of $59 — no subscription.
Get the kit — $59One zip, 20 files: a migration checklist, DOCX survey templates, a six-language question bank (XLSX + JSON), five delivery recipes, a website widget with its Google Sheets collector, and a dashboard starter — plain files that work with tools you already have.
Export every response, contact and opt-out before access ends — historical data is restricted after the shutdown date. Map questions and scales, land history in one sheet, decommission cleanly. 18 checkboxes, zero guesswork.
One-pagers with filled examples, invitation emails and band-based follow-ups. The right scales (0–10, 1–5, 1–7), the formulas, and plain-text one-liners for mail merge.
English, Thai, Japanese, Korean, German, Italian — as a spreadsheet for humans and one JSON file per language for tools. Delighted set this category's bar at 37 languages; moving off it shouldn't drop you to one.
Post-ticket via helpdesk automation, the quarterly NPS wave, in-signature links, the included website widget, and post-delivery for e-commerce — each with its compliance rules: who you may ask, opt-outs, GDPR basics.
A static dashboard over your own data: weekly NPS trend, CSAT, CES, score distribution, channel split and open detractor alerts with follow-up status. Plus a score-calculator script and the benchmark cheat sheet with sources.
A single-buyer commercial license: run the program for your own projects and your own clients, forever. Reselling or sharing the files isn't included — each teammate gets their own copy.
Not a survey platform. No hosting, no sending servers, no login screen. Responses land in your own Google Sheet; invitations go out from your own domain. That's why it costs $59 once — and why nobody can switch your program off.
Not a response-rate promise. Industry averages (about 10% of email recipients answer; about 5% for website pop-ups — platform-published FAQ figures, 2026-09-20) describe other senders' lists, not yours. The kit teaches you to measure your own baseline and improve it.
Not a replacement for your helpdesk's free CSAT. If a rating after solved tickets is all you need, Zendesk's native CSAT already does it free (sent one day after solve, 1–5 scale). This kit is the layer above: NPS, CES, more channels, trends and close-the-loop alerts.
From zip to first live survey in about an hour — the migration is the part worth doing carefully.
Run the exit checklist while you still have account access: responses, contacts, opt-outs, configurations. Land the history in one tracker so your NPS trend survives the move.
Wire the post-ticket CSAT rule in your helpdesk (one day after solve), paste the invitation from the question bank, and switch on the widget if you want a second channel.
Refresh the dashboard weekly, answer every detractor within 24 hours, and run the quarterly NPS wave against your own baseline — not against anyone's marketing deck.
Prices read from each company's public pricing page on 2026-09-20 — links below, check current numbers before you decide.
| Tool | Entry price | Entry plan includes | Source |
|---|---|---|---|
| Retently | $99/mo | 2,500 surveys/mo · 3 seats · no API in Basic | retently.com/pricing |
| Nicereply | $59/mo | 100 responses/mo (billed annually) · 3 users | nicereply.com/pricing |
| Customer.guru | $50/mo | 1 survey · 1,000 customers/mo · NPS via email | customer.guru/pricing |
| AskNicely | quote-only | annual contracts · no free trial | asknicely.com/pricing |
| CX Survey Kit | $59 once | templates + recipes + dashboard, on tools you already own — no monthly quota | this page |
Honest framing: those are platforms (they host, send and store for you); the kit is files plus a method — you keep hosting and sending on your own stack. If you want a platform's features, the kit still works alongside one as your migration playbook and history archive. Delighted itself was acquired by Qualtrics in 2018 and closed in June 2026 (delighted.com/pricing now shows "It's no longer available").
No monthly plan, no per-response fee, no subscription — the platforms already charge enough of those.
≈ ฿2,090
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No — it's the files and the operating manual for running surveys on tools you already have: your helpdesk's automations, your mailbox, Google Sheets and the included website widget. If you would rather rent a platform, the comparison table above lists the surviving ones with their entry prices — and the kit still works alongside one as your migration playbook and history archive.
A zip with 20 files: the 6-chapter SETUP.md manual, the Delighted migration checklist, survey-templates.docx with filled NPS/CSAT/CES examples, the multilingual question bank (XLSX + one JSON per language), five distribution recipes, the website widget with its Google Apps Script collector, the reporting dashboard starter, the benchmarks cheat sheet, the tracker CSV, MANIFEST and the license.
Delighted was acquired by Qualtrics in 2018 (PRNewswire); the service was sunset and closed in June 2026, and access to historical data is restricted after the shutdown date (migration note, March 2026). delighted.com/pricing today shows "It's no longer available". The kit's checklist is built around exactly that fact: export first, then rebuild.
No. Every step is clickable or copy-paste: helpdesk automation rules, email templates, a paste-in widget snippet and a five-minute Apps Script deployment. One optional extra is a tiny command-line tool (macOS/Linux) that computes NPS, CSAT and CES from your CSV — for people who like a terminal.
That's exactly who this kit is for. Question sets ship in English, Thai, Japanese, Korean, German and Italian — as a spreadsheet for humans and JSON files for tools. Another language: duplicate the English JSON, translate the values (never the keys), and have a native speaker read it once before you send.
With you — in your Google Sheet or the tracker CSV. The kit has no server, collects nothing and sees nothing. That's also the privacy-friendly shape: your respondents' personal data never passes through our infrastructure, only through tools you control.
If the kit doesn't fit how you work, write to us within 14 days of purchase and we refund in full — the files are yours to keep or delete. One refund per purchase; we only ask for optional feedback.
Yes — every v1.x update (new recipes, template fixes, more languages in the question bank) is free. Re-download any time from your download page with your email and password.
$59 one-time · ≈ ฿2,090 · free updates v1.x · instant download
Get the CX Survey Kit — $59